At SimpleCBD.uk, we strive to maintain the highest level of journalistic integrity and ethics in our reporting and content creation. We are committed to being transparent and accountable in our work, and we welcome feedback and criticism from our readers to help us improve and maintain our standards.
If you have a complaint or concern about any of our content, including articles, videos, or other media, please follow the steps outlined below:
Contact us
In the first instance, please contact us with your complaint or concern by email at [email protected]. Please provide as much detail as possible, including the title and date of the article or content in question, and a clear description of your complaint.
Acknowledgement
We will acknowledge your complaint or concern within 2 working days of receipt. This may be by email or phone, depending on your preferred method of contact.
Investigation
We will investigate your complaint or concern thoroughly and impartially. This may involve consulting with relevant journalists or editors, reviewing source materials or evidence, and seeking legal advice if necessary.
Response
We will provide a response to your complaint or concern within 28 days of receipt. This will outline our findings from our investigation and any actions we have taken or plan to take as a result. If we require more time to complete our investigation, we will inform you of this and provide an estimated timeline for our response.
Appeal
If you are not satisfied with our response to your complaint or concern, you may request an appeal. This request should be made within 14 days of receiving our response, and should outline your reasons for appeal. Your appeal will be reviewed by a senior member of our team who was not involved in the initial investigation.
We take all complaints and concerns seriously and are committed to resolving them in a timely and fair manner. We appreciate your feedback and are committed to maintaining the highest standards of journalism and content creation at SimpleCBD.uk.